Account and billing
Invoices, payment methods and failed payments
In short
Slaide payments run through Stripe, which also provides your receipts and invoices. In Settings, under Plan, Manage subscription opens Stripe's customer portal, where you find your invoices and update your card and billing details. No VAT is shown, in line with § 19 UStG. If a payment fails, update your payment method there to keep your plan and monthly credits.
Which payment methods can I use?
Stripe processes every payment, and its secure payment page shows the methods available for your order. The terms name the credit card as an example. You enter your card details directly with Stripe, and Slaide does not receive complete payment-method data.
Prices are in euro, as listed in Plans and pricing. On Stripe's page the price can appear in your local currency, and your bank may charge a fee for other currencies. The card setup for pay-as-you-go accepts cards only.
Where do I find my invoices?
Stripe provides your receipts and invoices, and you reach them from Settings.
Step 1: Open the Plan settings
Click your avatar at the top right, then choose Plan in the group Credits & plan. Open Settings takes you straight there.
Step 2: Click Manage subscription
The button opens Stripe's secure customer portal. It is shown while you are on a paid plan.
Step 3: Open your invoice history
The portal lists your invoices. Open any invoice from the list.
How do I change my card or billing details?
In the same customer portal. Open Manage subscription as above and use the options for your payment method and your customer information.
- Payment method: add a new card or change the one Stripe uses for your subscription.
- Customer information: update your email address, name and billing address. Changes apply to future invoices. For an invoice that already exists, write to info@slaide.de.
Slaide's invoices show no VAT, in line with § 19 UStG (small business regulation). Business customers can enter a tax ID on Stripe's payment page when they subscribe.
What happens if a payment fails?
It depends on which payment failed. Your documents are safe in every case, as the app tells you too.
- Subscription payment: your monthly credits are not refilled until a payment succeeds. Open Manage subscription and update your payment method to keep your plan. Slaide also shows Your payment didn't go through with an Update payment method button when you open the upgrade window.
- Subscription that cannot be collected: Stripe's retry rules decide when it ends. Then your account moves to the Free plan.
- Pay-as-you-go charge: Slaide turns pay-as-you-go off, and the open amount appears under Plan with a Pay now button. Stripe sends an invoice with a payment page, due 14 days after it is sent.
- Upgrade payment: when you upgrade in the app, the new plan applies once the invoice for the difference is paid.
What are pay-as-you-go invoices?
If you use pay-as-you-go, Slaide collects usage beyond your balance and bills it with a Stripe invoice that has the line “Slaide Pay-as-you-go”, charged to your saved card. It is billed once per cycle, at your next credit reset, or earlier once €20 has collected. Amounts below €0.50 wait until the next reset.
Pay-as-you-go explains the monthly limit and how to switch it on or off. To end a subscription, see Cancel your subscription.
Frequently asked questions
Where do I find my Slaide invoices?
Open Settings, go to Plan and click Manage subscription. Stripe's customer portal lists your invoices. The button is shown on paid plans. For anything else, such as a single-document purchase, write to info@slaide.de.
Which payment methods does Slaide accept?
Stripe's payment page shows the methods available for your order, and the terms name the credit card as an example. The card setup for pay-as-you-go accepts cards only. Slaide does not receive your complete payment details.
How do I update my card?
Open Manage subscription under Plan in Settings and update the payment method in Stripe's customer portal. Do it before your next payment, or right after a failed payment, to keep your plan and monthly credits.
Do Slaide invoices include VAT?
No. Slaide shows no VAT, in line with § 19 UStG (small business regulation), and all prices are final prices in euro.
What should I do if my payment failed?
Update your payment method under Settings, Plan, Manage subscription. Slaide does not refill your monthly credits until a payment succeeds, and Stripe's retry rules decide when a subscription that cannot be collected ends. Your documents are safe either way.
Can I get an invoice with a different name or address?
Update your name and billing address in the customer portal; changes apply to future invoices. For an invoice that already exists, write to info@slaide.de and we usually reply within one business day.
Why was I charged for pay-as-you-go?
If you switched pay-as-you-go on, usage beyond your credit balance is billed at your next credit reset, or earlier once €20 has collected, up to the monthly limit you set. The invoice line reads Slaide Pay-as-you-go. You can turn it off under Plan in Settings.