Account and billing
How to cancel your Slaide subscription
In short
To cancel your Slaide subscription, open Settings, go to Plan and click Cancel subscription. The cancellation takes effect at the end of the billing period you have already paid for, with no notice period, so you keep your plan until then. Your documents stay in your library, and your account moves to the Free plan.
How do I cancel my subscription?
You cancel in Settings under Plan. Slaide opens Stripe's secure customer portal, where the cancellation is made. This works for Plus, Pro and Max.
Step 1: Open the Plan settings
Click your avatar at the top right, then choose Plan in the group Credits & plan. Open Settings takes you straight there.
Step 2: Click Cancel subscription
Under the Manage subscription button you find a small link, Cancel subscription. It appears only while you are on a paid plan.
Step 3: Confirm on Stripe's page
Stripe may first show a discount offer and ask why you are leaving. To go ahead, confirm the cancellation. Stripe then returns you to the Plan page in Settings.
When does my plan end?
At the end of the billing period you have already paid for. Until then nothing changes: you keep your plan, your monthly credits and exports without the Slaide mark.
- Monthly billing: the plan ends when the current month of billing ends.
- Yearly billing: the plan ends after the paid year, and your monthly credits keep arriving every month until then.
- The subscription does not renew, so Stripe takes no further subscription payment.
Why does Stripe show me a discount offer?
Slaide starts the cancellation in a way that lets Stripe show a discount offer before you confirm. You can decline it and continue. The offer and its conditions appear on Stripe's page, so read them there. If you cancel through Manage subscription instead, Stripe shows no offer.
What happens to my documents and credits?
When the period ends, your account moves to the Free plan. Nothing is deleted: your documents stay in your library.
| What | After your plan has ended |
|---|---|
| Documents | Stay in your library. You can still open, edit, present, share and export them. |
| Exports | Carry the small “Made with Slaide” again. |
| Pages | New pages can be added only until a document has 3 pages. Pages you already have stay. |
| Plan credits | Unused plan credits are gone. |
| Other credits | Credits from invitations and welcome bonuses stay and never expire. Credits from redeemed codes stay too, because the monthly reset leaves them alone. |
Without credits and without pay-as-you-go, new AI requests need a plan again. How credits work explains the details, and Invite friends shows how to earn credits.
Do I get a refund?
Fees already paid for the current period are not refunded pro rata. There are two exceptions: the right of withdrawal and a refund that the law requires.
Within fourteen days of subscribing you can withdraw from the contract. Send a clear statement to info@slaide.de; a model form is part of § 7 of the terms. If you asked for the service to start right away, you owe a proportionate amount for what you used, and the rest is refunded to the payment method you used. We usually reply within one business day.
Does cancelling also stop pay-as-you-go?
No. Pay-as-you-go is separate from your subscription and stays as you set it. If you no longer want it, turn it off under Plan in Settings. Pay-as-you-go explains how it works.
Frequently asked questions
How do I cancel my Slaide subscription?
Open Settings, go to Plan and click Cancel subscription below the Manage subscription button. Stripe's secure page walks you through it and returns you to Slaide. The cancellation takes effect at the end of the billing period you have paid for.
Is there a notice period?
No. You can cancel at any time, and the cancellation takes effect at the end of the current billing period. Under the terms you can also cancel in text form by email to info@slaide.de.
What happens to my documents when my plan ends?
They stay in your library, and nothing is deleted. Exports carry the small “Made with Slaide” again, pages can be added only until a document has 3 pages, and AI requests need credits.
Can I get a refund after cancelling?
Fees for the current period are not refunded pro rata, except where the right of withdrawal applies within fourteen days of subscribing or the law requires a refund. Write to info@slaide.de and we usually reply within one business day.
Can I undo my cancellation?
Yes, until the billing period ends. Open Manage subscription under Plan in Settings and take the cancellation back in Stripe's customer portal. After the plan has ended, you subscribe again from the Upgrade card on the same page.
I cannot find the Cancel subscription link. What now?
The link appears only on paid plans, so check that your plan card shows Plus, Pro or Max. If the link does not work, use Manage subscription, which also lets you cancel. If neither works, write to info@slaide.de.
Will I be charged again after I cancel?
Not for the subscription, which stops renewing at the end of the period. Pay-as-you-go is separate: if you switched it on, usage beyond your balance can still be billed until you turn it off under Plan in Settings.