I can't sign in to Slaide: causes and fixes

Which message do I see when I cannot sign in?

Pick the message or situation that matches yours. Each answer names the most likely cause and links to the full steps further down.

Slaide says my email or password is incorrect

You see “Email or password is incorrect.” The message does not say which of the two is wrong. Check these causes in this order.

1. A typo. Use Show password in the password field to see what you typed, and check the email address for spelling mistakes.
2. You signed up with Google or Apple. Such an account has no password until you set one (see Create an account and sign in to Slaide). Click Continue with Google or Continue with Apple instead. The Last used badge shows which one you used last in this browser.
3. You used a different email address. Try the other addresses you might have signed up with.
4. You forgot the password. Reset it with Forgot your password? as described below.

Slaide asks me to confirm my email first

You see “Please confirm your email first, check your inbox.” An account created with email and password stays locked until you click the link in the confirmation mail.

1. Open the confirmation mail from Slaide and click Confirm email & start.
2. Check your spam folder. Mails from a new sender often end up there.
3. Resend the mail. Under the error message on the sign-in page, click Resend confirmation email. A resent mail can arrive in English.
4. Check the address you registered with. A mistyped address never receives a mail. Register again with the correct one.

The confirmation or reset email does not arrive

Go through these causes in this order.

1. Spam or promotions folder. Look for a mail from Slaide. After sign-up, the “Confirm your email to start” screen shows an Open Gmail, Open Outlook, Open Yahoo Mail or Open iCloud Mail button if your address belongs to that provider.
2. A typo in the address. A mistyped address gets no mail.
3. No account for this address. For a password reset, Slaide always shows “If an account exists for this address, we've sent you a link to reset your password.” You cannot tell from the screen whether a mail was sent, so try the address you signed up with.
4. The address already has an account. When you sign up with it, Slaide says “An account with this email already exists.” and sends no confirmation mail. Click Sign in instead or Reset your password.
5. The mail is in English. In some cases, for example when many requests come from the same network address, the mail arrives in English instead of your language.

How do I reset my password, and what if the link does not work?

1

1

1. 1Forgot your password? sits above the Sign in button.

11

11

1. 1

   Step 1: Request a link

   On the sign-in page, click Forgot your password?, enter your email address and click Send link.

2. 2

   Step 2: Open the mail

   Click Set a new password in the mail “Reset your Slaide password”. The mail says the link expires in one hour, and the reset screen calls it a one-time link.

3. 3

   Step 3: Choose a new password

   Enter it twice, with at least 8 characters, and click Save password.

4. 4

   Step 4: Sign in on your other devices

   Slaide signs out your other devices for your safety. This browser stays signed in, so Go to sign in takes you straight into Slaide; on your other devices, sign in with the new password.

I am asked to wait before trying again

One message protects your account and Slaide from misuse: “For security, please wait N seconds before trying again.” It appears when you request several mails for one address in a short time.

• Wait as long as the message says, then try again. Each request counts towards the limit, so do not click repeatedly.
• Shared networks. Sign-up and password-reset requests are limited per network address, and offices, schools and mobile networks can share one. If that limit applies, no message appears and the mail may arrive in English. Try again later or from another network.
• Still blocked after waiting? Write to support with the time and what you see on the screen, as described below.

Signing in with Google or Apple does not work

After the provider's page, you may land on the sign-in page with “We couldn’t finish signing you in, the link may have expired. Please try again.” This also appears after you cancel on the provider's page. A notice can also say “Authentication failed.”

1. You cancelled on the provider's page. Click the button again and finish the steps there.
2. The attempt expired. Start again from the sign-in page instead of reopening an old page or link.
3. A different account than before. Choose the Google or Apple account you signed up with. The Last used badge shows the method.
4. Still failing? Try another browser or a private window, then write to support with the exact message.

What should I send to support if nothing helps?

Write to info@slaide.de. Support usually answers within one business day, and the more exact your details are, the faster the cause is found. See Contact support.

• The email address of your Slaide account.
• How you sign in: Google, Apple or email and password.
• The exact message on the screen, or a screenshot.
• What you already tried, and roughly when it happened.
• Your browser and device.

Frequently asked questions