Troubleshooting
When an upload fails, a build stops, an export looks different or you cannot log in: causes, fixes and what to send to support.
6 articles
Why an export looks different from the editorA PDF, PNG or JPG from Slaide looks like the editor.Document build stopped or failedIf a Slaide build stops, read the message in the chat and inspect the pages already saved.Not enough credits: causes and fixesSlaide stops a request when your credit balance is empty. On a paid plan your monthly credits come back at the reset date the window shows.Fix a file that will not uploadA file usually fails to upload in Slaide for one of a few reasons: it is larger than 30 MB, you added more than 10 files at once, it is an old .doc, .xls or .ppt file, it is a password-protected PDF, its format is not accepted, or the connection dropped.I can't sign in to Slaide: causes and fixesIf you cannot sign in to Slaide, read the message on the screen: “Email or password is incorrect” usually means a typo or an account created with Google or Apple.Contact Slaide support: address and what to sendWrite to Slaide support at info@slaide.de. Support usually answers within one business day.