# Contact Slaide support: address and what to send

Slaide Help · Troubleshooting · Last checked: 2026-10-11 · 5 min read
URL: https://help.slaide.de/contact-slaide-support

> Write to Slaide support at info@slaide.de. Support usually answers within one business day. Include the email address of your Slaide account, what you wanted to do, the exact message you saw and, if you can, a screenshot. Never send your password: Slaide will never ask for it.

## Who do I contact for what?

Most questions go to one address, but a few have a faster way. Pick the case that matches yours.

**What do you need?** Pick the closest match.

- Something does not work: **Read the guide for it, then write to support**. Many problems have a guide that often solves them, see the section by problem. If it does not, write to info@slaide.de with the details from What should I include in my message?.
- I want to change or cancel my plan: **Do it yourself in Settings**. Billing, plans, credits, invoices and cancellation are managed in Settings in the app. See [Plans and pricing](https://help.slaide.de/plans-and-pricing) and [How to cancel your Slaide subscription](https://help.slaide.de/cancel-your-subscription).
- My team wants to use Slaide: **Send the request form on the team page**. Teams of three or more use the request form on the [Slaide for teams page](https://www.slaide.de/team). Slaide usually replies within one working day. See the section on teams and privacy.
- I want to delete my account or ask about privacy: **Delete in Settings, ask questions by email**. You delete your account yourself in Settings, under **Account**. Questions about privacy and your rights go to info@slaide.de. See [Delete your account and data](https://help.slaide.de/delete-your-account-and-data).
- I found a bug or have an idea: **Write to support like any other message**. Send it to info@slaide.de. Describe what you wanted to do and what stood in your way, and add a screenshot if you can. The app has no separate feedback form.

## How do I contact Slaide support?

Write to **info@slaide.de**. This one address handles questions about Slaide on the web and about the Slaide add-in for PowerPoint. Slaide answers support messages itself, usually within one business day. That is the usual time, not a fixed promise.

The [support page](https://www.slaide.de/support) shows the same address. You reach it from three places:

- **In the web app:** click your avatar at the top right of the library to open Settings, then click **Help** at the bottom of the sidebar. On a phone, tap the life buoy icon next to the section menu.
- **In the PowerPoint add-in:** click the round avatar with your initial at the top of the task pane and choose **Support**.
- **On the website:** the footer has the link **Support**.

![The bottom of the sidebar in Settings: the name and email address of the account with the plan button and below it the link “Help”.](https://help.slaide.de/images/help/settings-help-en.webp)

Marked in the screenshot:

1. Your name and the email address of your account are shown here. Put that address in your message.
2. Click **Help** at the bottom of the sidebar to open the support page.

> **Careful:** Never send your password. Slaide will never ask for it. The same goes for links from confirmation or password reset mails: they sign you in.

## What should I include in my message?

A complete first message saves a round of questions. Include:

1. **The email address of your Slaide account.** It is the address you sign in with. Settings shows it under your name at the bottom of the sidebar, and on a phone under **Account**. If you write from another address, name the account address in the message.
2. **How you sign in:** with Google, with Apple, or with email and password.
3. **Where it happens:** in the web app (and in which browser) or in the PowerPoint add-in.
4. **What you wanted to do and what happened instead.** Copy the exact wording of any message or attach a screenshot.
5. **Which document, and roughly when.** Name the title of the document and about when it happened.
6. **What you already tried.**

> **Tip:** A screenshot of the message says more than a description of it.

## What do I add for my kind of problem?

Many problems have their own guide. Read it first, because it often solves the problem, and add the listed details if it does not.

| Problem | Guide | Add to your message |
| --- | --- | --- |
| Sign-in or password reset | [I can't sign in to Slaide](https://help.slaide.de/cant-sign-in-to-slaide) | How you sign in and the exact message on the screen. |
| A build stopped or failed | [Build stopped or failed](https://help.slaide.de/build-stopped-or-failed) | The document title, the page it stopped at and the last message in the chat. |
| An export looks different | [Why an export looks different](https://help.slaide.de/export-looks-different) | The export format, the page number and screenshots of the page in Slaide and of the exported file. |
| Credits or plan | [Not enough credits](https://help.slaide.de/not-enough-credits) | Your plan and what you expected to see. |
| An upload fails | [Upload problems](https://help.slaide.de/file-will-not-upload) | The file type, its size and the message you saw. |

## Where can I look before I write?

These places answer many questions right away:

- **This help center.** [Troubleshooting](https://help.slaide.de/topics/troubleshooting) collects the common problems with causes and fixes, and the other topics have step-by-step guides.
- **Settings in the app.** Billing, plans and credits are managed there, including invoices and cancellation. See [Plans and pricing](https://help.slaide.de/plans-and-pricing) and [How to cancel your Slaide subscription](https://help.slaide.de/cancel-your-subscription).
- **The changelog.** The [changelog](https://www.slaide.de/changelog) lists with dates what is new in Slaide and already available to everyone.
- **The FAQ.** The [FAQ on the website](https://www.slaide.de/faq) collects common questions.

## Who do I contact about teams, privacy or deleting my account?

**Teams of three or more** use the request form on the [Slaide for teams page](https://www.slaide.de/team). Enter your work email, company, team size, documents per month and what the team would create, then click **Send request**. Slaide usually replies within one working day. If sending fails, the form shows info@slaide.de as the direct way.

**Privacy and deleting your account:** you delete your account yourself in Settings, under **Account**, with **Delete account**. Details are in [Delete your account and data](https://help.slaide.de/delete-your-account-and-data). The [privacy policy](https://www.slaide.de/privacy) explains how Slaide handles your documents and what is removed when you delete your account. Questions about privacy and your rights go to info@slaide.de.

## Frequently asked questions

### What is the Slaide support email address?

info@slaide.de. It is the one address for questions about the web app and the PowerPoint add-in. Include the email address of your Slaide account in your message.

### How fast does Slaide support reply?

Usually within one business day. That is the usual time, not a fixed promise. A message with your account email, the exact error message and the steps you took is easier to answer in one go, because nobody has to ask for those details first.

### Will Slaide ever ask for my password?

No. Never send your password to support, and Slaide will never ask for it. If you cannot sign in, use **Forgot your password?** on the sign-in page, as described in [I can't sign in to Slaide](https://help.slaide.de/cant-sign-in-to-slaide).

### How do I get help from inside the PowerPoint add-in?

Click the round avatar at the top of the task pane and choose **Support**. It opens the Slaide support page. The add-in uses your existing Slaide account and the same credits as the web app, so name your account email when you write.

### Where do I send a bug report or an idea for Slaide?

To info@slaide.de, like any other message. Describe what you wanted to do and what stood in your way, and add a screenshot if you can. The app has no separate feedback form.

### Where do I manage billing, invoices or my subscription?

In Settings in the app. Billing, plans and credits are managed there, including invoices and cancellation. Details are in [Plans and pricing](https://help.slaide.de/plans-and-pricing) and [How to cancel your Slaide subscription](https://help.slaide.de/cancel-your-subscription).